At Code Tutor, we want you to be completely satisfied with your learning experience. This Refund & Cancellation Policy outlines our commitment to customer satisfaction and explains how refunds and cancellations work for our various services.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all new subscription purchases. If you're not satisfied with Code Tutor within the first 30 days, we'll provide a full refund – no questions asked.
Subscription Services
Monthly Subscriptions
For monthly subscriptions (including Unlimited Monthly at $10/month):
- First 30 days: Full refund available upon request
- After 30 days: No refunds for the current billing period
- Cancellation: Cancel anytime to prevent future charges
- Access: Continue access until the end of your current billing period
Annual Subscriptions
For annual subscriptions ($100/year):
- First 30 days: Full refund available upon request
- After 30 days: Pro-rated refund may be available at our discretion
- Cancellation: Cancel anytime to prevent renewal
- Access: Continue access until the end of your annual term
Credit Purchases (Pay As You Go)
For credit purchases:
- All credit purchases are final and non-refundable
- Credits never expire and can be used at any time
- Credits are tied to your account and cannot be transferred
- Unused credits remain in your account indefinitely
Free Beta Access
Beta access is provided free of charge with the following terms:
- No refunds applicable (service is free)
- 5 guided sessions every 5 hours
- Can be discontinued or modified at any time
- May be converted to paid account with notice
How to Request a Refund
To request a refund within the 30-day guarantee period:
Refunds will be credited to the original payment method used for the purchase.
How to Cancel Your Subscription
You can cancel your subscription at any time:
Alternatively, you can email [email protected] to request cancellation.
Important Notes
- Billing Cycles: Subscriptions renew automatically unless cancelled
- Partial Months: We don't provide refunds for partial months of service
- Reactivation: You can reactivate your subscription at any time
- Price Changes: Cancelling may affect promotional pricing upon reactivation
- Data Retention: Your learning data is retained for 90 days after cancellation
Enterprise and Custom Plans
Enterprise and custom plan refunds and cancellations are governed by the specific terms in your enterprise agreement. Please refer to your contract or contact your account manager.
Disputes and Chargebacks
Before initiating a chargeback with your credit card company:
- Please contact us first at [email protected]
- We'll work with you to resolve any billing issues
- Most issues can be resolved quickly through direct communication
- Chargebacks may result in immediate account suspension
Exceptions
Refunds may be denied in cases of:
- Violation of our Terms of Service
- Abuse of the refund policy
- Fraudulent activity
- Excessive usage indicating the service provided value
Payment Processing
All payments are processed securely through Stripe. By using our services, you agree to Stripe's terms of service and privacy policy. We do not store credit card information on our servers.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about refunds, cancellations, or billing:
Email: [email protected]
Response Time: Within 24-48 hours
Hours: Monday-Friday, 9 AM - 5 PM PST
We're committed to ensuring your satisfaction with Code Tutor and will work with you to resolve any concerns.